Customer Success Platform Market Research Report

 

Growth opportunities in the Customer Success Platform Market look promising over the next six years. This is mainly due to the increasing adoption of advanced solutions to combine real-time and the advent of cloud computing in customer success.

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Customer Success Platform Market Dynamics (including market size, share, trends, forecast, growth, forecast, and industry analysis)

Key Drivers

Some of the drivers proliferating the growth of the global customer success platforms market include the stimulating demand for progressive analytical-based solutions to supervise customer scores and reduce the churn rates, accompanied by the emergence of cloud computing. Also, small and medium-based enterprises are largely choosing sophisticated solutions to merge real-time service analytics with cloud-based solutions. Cloud-based success platforms are measurable tools that allow easy data access and storage.

Additionally, the inception of artificial learning and machine learning has strengthened the customer success platforms market size. AI performs enormous applications, including analysis of customer behavior, monitoring of customer journey, and churn prediction. The market has witnessed an augmentation in demand for AI-embedded platforms to enhance the customer experience and satisfaction, thus raising the overall revenue and profits. However, the increasing challenge concerned with the synchronization and accumulation of data from several tools is a major factor hampering the market growth.

Component Segment Drivers

Based on the component, services are projected to grow at a higher CAGR during the forecast period. The customer data is expanding on a daily basis which is aggravating the demand for organizations to opt for these services to serve the demand in the evolving customer global demand landscape. Further, the segment is categorized into professional and managed and helps businesses to streamline their marketing operations.

Regional Drivers

Based on the regional coverage, North America is predicted to lead the market during the forecast period. This is primarily attributed to the mounting demand for advanced analytical-based solutions to examine customer journeys and decrease churn rates. Moreover, the integration of cloud computing in customer success and growing data volume owing to rapid digitalization are further contributing to the market growth. In addition to this, the escalating endorsement of these technologies across different industry verticals, including BFSI, IT, and Telecom, further support market growth.

Customer Success Platform Market’s leading Manufacturers:

·        ClientSuccess

·        UserIQ

·        Totango

·        Gainsight

·        Salesforce.com, Inc

·        Planhat

·        Strikedeck

·        Freshworks, Inc.

·        HubSpot, Inc

·        CISCO

Customer Success Platform Market Segmentation:

Segmentation by Component

·        Platforms

·        Services

Segmentation by Deployment Mode

·        Cloud

·        On-Premises

Segmentation by Organization Size

·        Small and Medium-sized enterprises

·        Large enterprises

Segmentation by Vertical

·        Banking, Financial Services and Insurance

·        IT and Telecom

·        Manufacturing

·        Healthcare and Life Science

·        Transportation and Logistics

·        Government and Public sector

·        Energy and Utilities

·        Others

Segmentation by Application

·        Sales and Marketing optimization

·        Risk and Compliance Management

·        Customer Segmentation

·        Customer service

·        Reporting and Analytics

Segmentation by Region:

·        North America

o   United States of America

o   Canada

·        Asia Pacific

o   China

o   Japan

o   India

o   Rest of APAC

·        Europe

o   United Kingdom

o   Germany

o   France

o   Spain

o   Rest of Europe

·        RoW

o   Brazil

o   South Africa

o   Saudi Arabia

o   UAE

o   Rest of the world (remaining countries of the LAMEA region)

About GMI Research

GMI Research is a market research and consulting company that offers business insights and market research reports for large and small & medium enterprises. Our detailed reports help the clients to make strategic business policies and achieve sustainable growth in the particular market domain. The company's large team of seasoned analysts and industry experts with experience from different regions such as Asia-Pacific, Europe, North America, among others, provides a one-stop solution for the client. Our market research report has in-depth analysis, which includes refined forecasts, a bird's eye view of the competitive landscape, key factors influencing the market growth, and various other market insights to aid companies in making strategic decisions. Featured in the 'Top 20 Most Promising Market Research Consultants' list of Silicon India Magazine in 2018, we at GMI Research are always looking forward to helping our clients to stay ahead of the curve.

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