Voice Analytics Market – Opportunities and Forecast, 2020-2027

 

GMI Research market report focuses on providing an overview of the industry through detailed market segmentation. The report has information related to the overview and scope of the market followed by the key drivers, restraints, and emerging trends in the market. This report is especially designed to include both qualitative and quantitative aspects of the industry in each region and country included in the study.

List of Significant Manufacturers in the Voice Analytics Market include:

·         Verint, NICE

·         Avaya Inc.

·         ThoughtSpot Inc.

·         Uniphore

·         Calabrio Inc.

·         Talkdesk Inc.

·         RankMiner

·         VoiceBase Inc.

·         Xdroid

Voice Analytics Market Drivers and Restraints:

The significant factors accelerating the growth of the global voice analytics market include rising customer’s retention efficiency and quality of customer handling, which leads to an upsurge in sales conversation rate. Moreover, enhanced communication, safer identification verification with better fraud detection, coupled with decreased internal agent turnover, are some factors bolstering the growth of the global voice analytics market. Furthermore, the growing number of call centers across the globe are increasing the demand for voice analytics software. The rising importance of voice in multichannel service and competitive market intelligence has increased the voice analytics market. Factors responsible for hindering the growth of the global voice analytics market include the lack of accuracy and misinterpretation, raised time investment, followed by the sensitivity to background noise interference. Voice recognition software has needs for the specific hardware due to the utilization of a lot of memory.

Segmentation: Voice Analytics Market

Voice Analytics Market: By Component

·         Solution

·         Services

Voice Analytics Market: By Deployment Type

·         On-Premises

·         Cloud

Voice Analytics Market: By Vertical

·         Healthcare

·         BFSI

·         Retail & Ecommerce

·         Telecommunication

·         Defence & Military

 

Voice Analytics Market: By Region

·         North America

o   United States of America

o   Canada

·         Asia Pacific

o   China

o   Japan

o   India

o   Rest of APAC

·         Europe

o   United Kingdom

o   Germany

o   France

o   Spain

o   Rest of Europe

·         RoW

o   Brazil

o   South Africa

o   Saudi Arabia

o   UAE

o   Rest of the world (remaining countries of the LAMEA region)

 

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